To take part in this trial, customers must have a new smart lock fitted to their front door by Waitrose. Drivers open the door by entering a temporary 24-hour code that customers must send to Waitrose via the shopping app the night before delivery. Once inside the property, the driver puts chilled or frozen goods in the fridge or freezer and leaves everything else on a kitchen counter. They wear a body camera and customers can request to see the video of the delivery the next working day. The drivers also wear “special foot covers” to avoid traipsing in dirt from outside. To be involved, customers must make a minimum of six orders, each of at least £25, a measure to be reviewed after the trial.This service has great potential to revolutionise the way people do their shopping in the UK and the goal of extending this trial is to find just how much of an appetite there is for the service.